RunToWork
Voice-Automated Workforce
RunToWork connects a customer phone call to a dispatched technician with as little manual coordination as possible. Automated telephony captures the request, AI triage converts it into a structured ticket, and the platform matches and dispatches the nearest qualified technician.
runtowork.com • Applied AI & Workforce
Feature highlights
Automated telephony intake
Inbound calls are answered, captured, and transcribed into a service request without a human dispatcher.
AI ticket triage
Requests are classified by skill requirement, urgency, and location to route them correctly the first time.
Technician matching
Qualified, available technicians are matched to each ticket and notified for acceptance.
Delivery tracking
Ticket state, on-site status, and resolution are recorded end to end for reporting.
Technology stack
Built for
- On-demand technical service providers
- Field service and IT support operations
- Independent technician networks
Ready to work with RunToWork?
Launch the live platform, or talk with the NTI team about deployment, enterprise licensing, and government contracting pathways.